Frequently Asked Questions:

What kind of BlackBerry do you accept?
    We accept any kind of BlackBerry whether it is used, new, or even broken. We are probably the only site that offers to buy your "broken" BlackBerry, unlike many others who would accept it as a donation.

How do I ship my BlackBerry out to you?
    After filling out the form, we will send you via email a prepaid shipping label which you print out and attach to the package. This guarantees that you will not pay a penny for shipping because it is on us.

When do I get paid?
    Upon receiving your BlackBerry, after it is inspected as you described, we will send you the payment via paypal or a certified check (2-4 days) depending on what you choose when you fill out the form.

What if you decide my BlackBerry is not as I described?
    You will be given the option to have it shipped back at your expense or to accept a second offer based on our inspection of the BlackBerry.

Why should I sell my BlackBerry to you and not to another company?
    Unlike other sites, we do not pay you less than the real fair value of your BlackBerry and guarantee you top dollar for it while offering a fast turnaround in getting your payment to you as soon as possible.

Do you have a phone number to contact you?
    Unfortunately, not at this time. However, you have the advantage of email support because we are able to reply to your questions/comments 7 days a week including weekends which is usually not offered with phone support.

How do I know if you received my BlackBerry package?
    With the FREE shipping label we provide to you, it has a preprinted tracking number on it to track the status of the package. We will also notify you via email upon receiving it.

What happens to my personal data on the BlackBerry?
    We encourage you to delete everything before shipping out your BlackBerry. However, should you forget, we do so as part of our inspection procedures so that your data will be wiped out completely.

What if I want to sell more than one BlackBerry?
    Because each BlackBerry is unique in its own way, we require you to use a separate order request for each one.  If you want to sell for us in bulk then please contact us .